Frequently Asked Questions

All of our doughs are made freshly on the day, so we highly recommend that it's best eaten when you receive it

 

However, we understand that you may not want to/able to finish them all in one sitting. So if you must keep them, below are some guidelines: 

 

For Panettone: Can be kept up to a week from date received as there are no preservatives added to it. Product tag will indicate best before date. After opening, keep it in an airtight container at room temperature. 

 

For Bomboloni: To keep overnight, we recommend to store them in an airtight container in the fridge. It can be kept up to 2 days. Take them out of the fridge for around 20-30 min in an aircon room or until it reaches room temperature before consumption. For savoury or sweet (non-cream) filling flavours, you can reheat them. Instructions are in FAQ.

 

Note: Above are guidelines. Humidity levels in Hong Kong may affect storage life of dough. 

For Bomboloni with savoury or sweet (non-cream) filling, you can reheat by oven/ toaster/ pan/ grill/ airfryer, etc. 

 

By oven/toaster: Wrap it in aluminium foil and bake in a conventional oven at 180C or fan oven at 175C for 7min*. This is to heat the filling without burning the outside layer. Unwrap the bomboloni and let it continue to bake for 3-5min. You'd want to get a slight golden brownage tint and more crunchy top layer so add time accordingly. 

*Temps and times may differ slightly for different ovens/toasters so keep watch of your Bombolone during those precious few minutes.

 

Examples of sweet (non-cream) filling bombo: Apricot Thyme Gruyère, Salted Butter Apple Caramel, etc.

We suggest not to reheat bombo with sweet cream filling. 

 

Delivery & Pickup Days

  • Thursday-Saturday only (unless otherwise stated or if there are public holidays, etc)

Delivery

  • Location and fees: Hong Kong +$80, Kowloon +$120
  • Time: 2-6pm
  • Courier will contact you prior to delivery
  • We offer free delivery to one location point for large preorders of 42pcs or above

Pickup

  • Location: Wong Chuk Hang kitchen, 5 minutes walk from MTR Exit A1. Details will be provided in email upon successful order
  • Time: 2-6:30pm

Let us know what changes you'd like to make 2 days beforehand and we'd try our best to arrange it. We may need to charge a fee on top of the preorder, depending on extent of changes needed. 

 

Unfortunately, we aren't able to accept any cancellations or refunds. More details in Terms of Service.

We will have to suspend orders and delivery during Typhoon 8 or black rainstorm as delivery couriers will also not be operating then. We will contact you about the changes in delivery and keep you posted on rearrangement details once couriers are up and running again. 

Check out our preorder details here.

All pastries are best eaten fresh on the day you receive it. 

1. Laksa Lobster Croissant: Recommended to be eaten within 2 hours of receiving.

2. Bak Kut Teh Pulled Pork Bomboloni: Recommended to be reheated* before eating. 

*Reheat by oven/toaster: Wrap it in aluminium foil and bake in a conventional oven at 180C or fan oven at 175C for around 7 min. This is to heat the filling without burning the outside layer. Unwrap the pastry and let it continue to bake for 2 min. You'd want to get a slight golden brownage tint and more crunchy top layer so add time accordingly. 

(Temps and times may differ slightly for different ovens/toasters so keep watch of your Bombolone during those precious few minutes.)

3. Pandan Coffee Hazelnut Twiced Bake Croissant & Buah Keluak Dulce de Leche Choux: If you want to keep it overnight, place in an airtight container in the fridge. You can lightly reheat it at 175C for 7-10 min in an oven until pastry is warm before consumption.

4. Strawberry Ginger flower Vanilla Bomboloni: If you want to keep it overnight, place in an airtight container in the fridge, take it out for 20 min in an aircon room until it reaches room temperature before consumption.